Nokia Takes Forever to Fix Phones, So Goes Facebook Rant

Et tu Nokia? I’ve had my own problems with Dell and their eternally-long repair period. Which was why my heart broke a bit when I heard a friend ranting on Facebook about her problems getting her Nokia phone fixed. More »

• Mon Nov 16 2009
• 2 Opinions

Dell Philippines May Keep Yet Another Customer Waiting

Less than a month after a Dell XPS Stupio m1340 purchase, the laptop had to be sent back for a faulty webcam. The fix requires replacing the entire LCD assembly, and the owner’s son worries how long he’ll have to wait. A chat log detailing everything follows. More »

• Thu Jul 30 2009
• Respond

Dell Philippines Takes a Month to Replace a Hard Disk

Another consumer complaint about Dell Philippines: Josh’s hard disk on his XPS M1330 failed, so he sent it to the Dell store in SM Marikina to have it fixed. Guess how long he had to wait? More »

• Wed Jul 22 2009
• 7 Opinions

Another Filipino Waits a Month for His Dell to Get Fixed

Michael “Oz” Arcilla has given up on Dell. Below is his story. Just to be clear, this happened way before [...] More »

Why I’m Stuck With PLDT myDSL

Ok, I’m being a fair-weather friend here: There are times when my PLDT myDSL connection works really well, at speeds advertised by the telecom, and you’d never hear me complain. Yet over the past two weeks, I’ve had to deal with disconnections and waiting minutes for web pages to load. And here I am writing [...] More »

• Thu Apr 2 2009
• 5 Opinions

Globe Broadband Tattoo: New Branding, Same Service?

I’ve heard from at least five people—and these are very subjective opinions—about Globe Broadband Tattoo’s reported issues. If these reports are true and represent a significant portion of the wireless broadband service’s client base, that would be regrettable. More »

• Wed Apr 1 2009
• 21 Opinions

US Company Criticizes Call Centers; Former Filipino Call Center Agent Retorts

So Salesforce, a US company specializing in CRM (customer relationship management) software, attacks “poorly trained outsourced agents”. You know people [...] More »

Valve Yet to Reset Lost Steam User Password—Months Later

Stories like these that make me fear for my Steam collection (nearly worth $200 as well). More »

• Thu Mar 12 2009
• Respond