DTI and NTC Accepts Complaints Online

Posted on November 30th, 2010. Written by Rico.

Ostensibly to help wronged retail and service provider customers, the Department of Trade and Industry (DTI) and the National Telecommunications Commission (NTC) have set up online complaint forms.

The Consumer Complaints System of the DTI lets users enter their name, contact information, and the name of the establishment or person they want to complain about. Users can also upload two files (at the very least a scan of their proof of purchase) to provide further details. Got a complaint regarding a company or store’s deceptive businesses practices? Here’s where you go.

It’s more or less the same thing with the NTC system, but there’s no need to upload documents scans. I find funny the double question marks funny though: “Have you tried to contact and resolve the issue with the company in question??” If you have a complaint against Smart, Globe, Sun, or any other company who provides you with communication services, go here.

I personally don’t know how effective either site is, but for anyone who’s tried lodging a complaint online, feel free to share your experience in the comments. Thanks to Tonyo Cruz for the heads up!

This entry was posted on Tuesday, November 30th, 2010 at 8:01 pm and is filed under Sites. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. You can leave a response, or trackback from your own site.

Rico

Rico Mossesgeld is the founding editor of Technograph. Learn more about him at rico.mossesgeld.com/about.

REX

Paki block or kung mahuhuli nio tong # na to. nag ttxt na kunyari ito na ang new roaming# nia as in expected mo na family mo sia kac may ofw ka talagang kapamilya at sa ilang conversation nio eh hihingi ng load sau. Di nman nia kami nabiktima pro kawawa ang iba. Ito ang contact# nia 09478552505. It’s up to you NTC kung i block or kung ano ang gawin nio. FYI lang at baka marami syang mabiktima.
Angelito Trinidad De Guzman

Home Tv Shopping is a fraudulent company.
I’m a PWD who ordered a product of HSN last December of 2012, I think it was the second week. Unfortunately the product that was delivered to me was defective. It saddens me because I know for a fact that it can help me in my day to day exercise. So I asked the company to replace it a.s.a.p., sad to say… they did not. They just continue on saying that they will replace it until the third week of January when they finally replaced it. But then again, it was the same as the first one. Defective. I reported the matter immediately to HSN who in return promised me again that they will replace the item. But not this time because I asked for a refund instead. They asked me for my account no. and authorization stating that I’m giving them the
authority to deposit the amount referring to my refund. I gave my mom’s account no. instead and they promised that they will deposit the amount in crossed check after 10 days. That date was supposed to be last February 15, but until now my money was nowhere to be found. Please help me to get my money back. Thanks.