Study Concludes Asus Makes Most Reliable Laptops

On The Gadget Blog last week, I wrote about a laptop reliability study that crowned Asus king, Toshiba it’s queen, and Sony the prince. At the other end are Acer, Gateway, and HP.

The brands as ranked by SquareTrade’s study:

  1. Asus
  2. Toshiba
  3. Sony
  4. Apple
  5. Dell
  6. Lenovo
  7. Acer
  8. Gateway
  9. HP

Visual aids (click thumbnails for full-size version):

laptop-brand-reliability

laptop-reliability-over-time

netbook-laptop-premium-reliability

netbook-laptop-premium-reliability-2

As you can see, the following trends are clear:

  • The more expensive a laptop, the more reliable it is
  • 1 out of 3 laptops totally fail after 3 years
  • 5.8% of Netbooks—the cheapest category surveyed—fail within the first year
  • 1 out of 4 netbooks malfunction (not totally fail) after 3 years of use

For more details on SquareTrade’s study, including methodology, check out the PDF here.

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4 Responses to “Study Concludes Asus Makes Most Reliable Laptops”

  1. Glenn | Glich's Life

    10:10 am Fri Nov 27 2009

    Now I’m thinking what will HP do to pull their ranking higher! Tsk!

  2. Rico

    11:11 am Fri Nov 27 2009

    You work at HP diba? What is the company’s reaction?

  3. Glenn | Glich's Life

    8:08 pm Fri Nov 27 2009

    I don’t know. We don’t know anything from the consumer products people. We’re in the services kasi eh. New products and product launches aren’t communicated to us either.

  4. Aaron Chan

    10:10 pm Fri Nov 27 2009

    This has got to be a joke, I own an Asus laptop and its hinge keeps breaking down, they are also heat magnets + service for Asus is really really bad, it take more than a month to get a hinge cover replaced.

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