That’s exactly what happened to us. We are not the usual customers who doesn’t know things that goes around the connection. We are technical people too(a licensed electronic and communications engineer and a programmer/technician). I for one has been in the computer industry for more than 2 decades already. Btw we are using the dongle i originally bought locked with another provider’s sim. I unlock it so now i can use all the sim(sun,smart and globe). I have another dongle which was brought by my niece from digitel. I was having “the best” connection for about a month then one early morning, there was a problem. I lost connection and for about 10 mins i cannot get through the web although i was connected to sun and my SSE was at full bar. I have another connection which is pldt so i dialed the sun hotline. I was told by the CSR that they are having maintenance AND upgrade to better serve the public. I was ask certain info and to my surprise they were asking for my sim’s telephone number. Not knowing that this could be the start of hell, with regards to their service, and besides i was having good connection for about a month already, they somehow got a little of my trust so i gave them the info they need. I was told to wait for about 24 hours for any development. it was already mid afternoon when i open my pc. There is already a connection but it was damned so slow and curse them i never got better connection since then.I have used other sim and viola i was able to get good connection. But then after a while they tried to block me again sending me messages that my account have problem and they were asking me to call their hotline number. LOL i am using prepaid account and without load i could never get connected with so it was obvious this time that they would like to get details of my connection again. Before i was able to download game client(as big as 8GB) but now, i could hardly get it done even when i tried to download small client and in part. They always cut the connection when the download is almost done and the worst is that they wont even let you download from the beginning. The connection is always at its lowest as i can see on the statistics…….always at the bottom. I always tried to ping and trace route of my connection and it shows how sun limit or even blocks important sites to me, sites that i usually get accessed to.

I have searched for many forums containing feedback for SBW, i was so disappointed and couldn’t help but sympathize with them because i am in the same situation. I can curse them to hell like others who have somehow lost their temper(i’m losing my patience too), but still they have full control of our connection. The only thing i could do now is to be an advocate for the non use of this provider.

What i really hate is the fact that some Filipinos doesn’t even care for their fellow Filipinos.What these personnel of sun and other broadband providers are doing are even worst than the so called “crab mentality”. They let people down, the very same people that they are getting all their resources to live and support their family. They don’t even have the shame that all their salaries and company benefits comes from all of us paying subscribers. They are really shameless. Sun and other providers were lucky they are in the Philippines, that’s what i told the CSR (because they can’t even get me through their supervisors or shift managers), otherwise if they are in other country like the US, they could have been slapped with millions or even billions dollars lawsuit from the angered subscribers………..