Feedback on Sun Broadband Wireless Found All Over the Net

Posted on January 29th, 2009. Written by Rico.

If the folks over at Sun Cellular are ignoring this thread on philmug, they do so at their own risk. Since last year, users of Sun Broadband Wireless (SBW), Sun’s 3G service, have been posting speed figures from various locations.

Most of the recent posts discuss areas in Northern Manila (kbps figures are in download and upload speeds respectively):

edsailormoon: 722 kbps @ “eastwood mall”
mak_e: 2051/354 kbps @ “QC North area near the big malls”
balikpinoy: 1212/89kbps @ “Fort Global City”

You also have users complaining and threatening returns:

xerx: “tama ka dyan pards..ang bagal nga kagabe harharhar pero ngayong umaga ok na ulit sun talaga oo”
balikpinoy: “SBW has been down all day here in Fort area. This thing is going back to the sun shop for a complete refund.”
sabsar: “I subscribed to SBW a week ago. The connection has been fast until …. today. Was only online twice the whole day — a grand total of 10 minutes. How frustrating!!!”

Sun should consider itself really lucky. They get free feedback from their customers, as well as performance benchmarks during various times of days and at different locations. Not only in philmug, mind you. A thread on TipidPC also shares first-hand customer experiences.

Sun Cellular should also take note of local blogger Nino Carandang’s tips on how to get SBW to work properly with Macs. It’s freely-developed info like that—which was created to provide information Sun’s customer service apparently was unable to provide—that a company should build on.

What is your experience with Sun Broadband Wireless? How consistent has the service been for you?

This entry was posted on Thursday, January 29th, 2009 at 9:00 am and is filed under Surveys. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. You can leave a response, or trackback from your own site.

Rico

Rico Mossesgeld is the founding editor of Technograph. Learn more about him at rico.mossesgeld.com/about.

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bwisit,… plano ko pa naman magsubscribe sa sun broadband na yan.. nakakalito kung anung pipiliin ko.. ikakabit ko kasi sa wireless router ko..
samson aquisong

bwisit tlga sun,,,, maganda lng sa daling araw kpag tanghali hanngang gbe sobrang bgal, ngamit ko rin ng 3months, tinawag ko s sun pinaputol ko n, pero ung bill ko hanggang ngaun meron parin alam nman nila n hinde ko nagagamit pero my bill p rin n dumating mahigit 2k n simula nung oct. hngang, di daw nila puputulin hangat di binabayaran ung 2k, galing ng sun ano babayran u khet di u ngagamet, kpal ng mahiya nman kayo
Apple Bauzon

Tama lahat kau… as in super hirap magpa-cut ng lines. itawag mo sa hotline, sabi nila OO. Pero darating pa rin ang mga bills kahit CUT na service sau! Puntahan mo sa branch, ganun din, meron pa rin darating na bills sau! Anong klaseng customer service ba ang SUN CELLULAR? Pag tumawag kp sa hotline, iba iba ang sinasabi… walang tracking regarding sa details ng last communication with them… malaking KALOKOHAN ang SUN Broadband… Magaling lang mag-alok… After sales, as in super duper POOR…
Penny Tribulante

my experience with Sun 3G has been very good. i have also tested Globe 3G and it seems to be the same speed, although i only tested it for 1 day (hiram lang, hehe). we should not compare DSL with 3G, hindi apple-to-apple ang comparison, kasi isa wireless, isa wired. yung wireless parang cellphone, minsan humihina ang signal… altho again, my experience with Sun has been very good. i have bought and installed a router last weekend to the usb dongle and it’s working quite well. now everyone can share the same connection.
Sun Block!

Bulok na Sun. The first chance i get to buy a new one, i will make the switch.

Past couple of weeks has been hell, even Facebook takes eons to load. Sun, Ugh.
Baduy

sus napakabagal nman pla ng sun eh magpapautol na ako pero bkt ganun may bill pa din kahit putol na? napakabagal na kasi ng sun eh
pahedz

ah cnabi nyo pa! parepareho tau bbyaran dw khit d gnagamit bwisit dpat nrereklamo yan 1 month q lng ngamit sken eh nasa 2k na bill
Anne

I am also having bad experience with SUN. I subscribed to their 799 plan last March, but everytime I use their unlimited service, I just get stress.. There’s never a time that the connection was continuous. It’s always disconnected, reset or the signal disappears. There was already a site visit conducted, but it seems the problem isn’t solved. Sigh Sigh Sigh! I hope they could really do something about this. If they offer service, why don’t they offer their best..? right? I really hope they fix this problem…cos if not, I may unsubscribed sooner. … the service is so disappointing!
- kakanin
  
  ako naman for the firt two months ok na rin, kaso the past month sobrang baga. wala ba kayong alam na improvised antenna na maaring magamit?
Johanna

this is the worsiest broadband I ever used! Regrets!!!!! Not true to there words sa commercial, fast and reliable! TSe! those who plan to buy one, wag nyo na ituloy. just an advice.
kenneth

actually mblis sya smen kpag gabi na pero nakkainis din kc puyat na ako lagi kakainternet tuwing gabi lang cguro konti lng ang ngiinternet kpg gabi kya gnun so yun.. haizz sna nga nag pldt nlng kme kze ayun sure ka mblis tlga :P
cookie

ang pangit lang po sa sun broadband if ever ipapaputol mo na siya you have to pay 700 pa daw po para ipacut sya. ganun kasi nangyari samin hindi na namin nabayaran kasi nga hindi na kaya ng budget pero tuloy tuloy pa din yung bill na dumadating every month kaya sa ngayon nasa 2000+ na yung kailangan bayaran. sabi nila kailangan daw bayaran yun kasi kung hindi padagdag pa din ng padagdag yung bill na kailangan mong bayaran kahit hindi mo na nagagamit yung internet nila.
Khenito

bkt gnun pag magllro na ako ng online games nag didisconnect ang device or unavailable help nmn poh..
guest

hi! sinubukan ko pa lang tong sun broadband hindi pa sya na aactive eh! pero sa mga sinabi nyo parang nakakadismaya tae na yan! 3 months pa daw bago ipaputol eh!
NotSoSweetBaby

Pareho tayo ng problema sa sun. Kahit walang connection, singil pa rin sila ng singil. Nakakasakit ng ulo. Di ko naman mapatanggal kasi 2 years ang contract ko. Bwisit talaga sila. Panloloko nila. Fast, Reliable, consistent pfft! Ang totoo Slow, unreliable, inconsistent. Dapat gumawa tayo ng grupo para matigil na itong panlolokong ito. Customers tayo, dapat tayo ang masunod. Good service ang gusto natin hindi kasinungalingan. Ano ginagawa ng gobyerno natin? Ano ginagawa ni Pnoy para sa mga abusadong negosyanteng ito? Ano ginagawa nila para mapagtanggol ang consumers? Nag sulat na ako sa DTI, kay Pnoy, kasi walang nagtatanggol sa mga Consumers dito sa Pinas. Palagi nalang tayong dehado. Pero “NO REACTION” sila.
manthrax01

napipilitan me bumili ng Php100 load para 3 days unli. kaso sa madaling araw mo lang talaga sya hanggang umaga magagamit kasi dun lang sya mabilis (or may medyo magandang response). from afternoon till 12AM mangungunsumi ka lang talaga at halos hindi mo magamit. consistent yun everyday.