Octagon Computer’s Service Moot Point for Dell Owners: It’s All About Dell
By Rico, 7:07 am Mon Jan 5 2009 - Analysis - 5 Opinions
So I brought my XPS—which no longer wanted to boot up—to Octagon for repairs. All the technician did was turn the unit on and express slight shock over the vertical rainbow lines he was seeing on my display. He then turned the laptop off, and declared that he’d have to forward it to the Dell service center for repairs (luckily, my warranty still applied).
I asked him where the service center was and how long repairs would take. Mr. Technician said it was somewhere in Ermita, and I’d have to wait for 14 business days. In short, it would all depend on the Dell service center—not Octagon—to provide satisfactory customer service regarding the repair of my crippled laptop.
Honestly, 2 weeks is a long time to wait. And I forgot to follow my regular weekly back-up schedule, meaning over three weeks worth of work (not to mention pictures I’ve uploaded during that time) may be lost. Ah well, lessons learned the hard way are lessons really learned. Check back later this month, when hopefully my laptop’s all fixed and ready to use again.
Kiven
6:06 pm Thu Jan 8 2009
Ya bro, that’s why i get acer and their 3 yr extended warranty. Lapit din Acer sa amin.
Leo
10:10 am Wed Jan 14 2009
i understand how d dealers warranty works, cause i’ve been to dealership business.. we dont provide the warranty, that’s d suppliers work.. that’s why we forward the def. units to them cause their the one whose authorize to do repair not us.. how long will it take? depends on the service center..
we’ll its a good thing that octagon offers nationwide service, i could bring my notebook to anywhere in the country as long as theres octagon near the area.. I bought a notebook from them, its an acer 14″ notebook.. i had a problem with d unit after 3days that i purchased it and they replaced it with a new one.. cause its covered with their 7days replacement warranty.. not bad?? dats y im happy with octagon = )
Octagon and Dell Philippines: Laptop Repair Takes More Than “Two Weeks”
9:09 am Tue Feb 17 2009
[...] So when I had my XPS M1330 repaired, I was told that it would be ready within two weeks (not including weekends). This was last January 3, and as of yesterday (fifteen business days later), I have yet to see the laptop. And yes, this has a lot to do with how Octagon and Dell handle repairs (contrary to what I’ve written before). [...]
Finally, the Month-Long Dell Laptop Repair is Over
9:09 am Wed Feb 18 2009
[...] more like a month and 10 days. To recap, I had my XPS M1330 repaired last January 3, after it failed to boot-up. Octagon promised it would take two weeks worth of business days [...]
Simple
3:03 pm Wed Jul 29 2009
When did you buy your XPS?
Here are some work around you can do.
1. try to run diagnostics.
* restart the unit and as soon as you see the dell splash screen keep on tapping F12 (atleast 4 times),(it will direct you to advance optons menu)
*On advance options menu use the down arrow key to highlight diagnostics and hit on enter.wait for it to finish and see if it will generate an error code usually it starts with 200- anyway you will hear an alarming sound.
*if vertical or horizontal lines are visible while running PSA/ diagnostics just reply to this email.